Binemail Support

1. Download Binemail from the App Store
2. Tap "Continue with Google" to connect your Gmail account
3. Grant permissions to access your emails
4. Binemail will automatically organize your inbox

Yes! We take your privacy seriously:

• ✅ All data is encrypted end-to-end (AES-256)
• ✅ We use OAuth 2.0 (we never see your Gmail password)
• ✅ Emails are cached for only 45 days, then automatically deleted
• ✅ We NEVER sell your data or share it with third parties
• ✅ No advertising or tracking

Read our full Privacy Policy for details.

Option 1: From the App

1. Open Binemail
2. Tap the menu icon (☰) → Settings
3. Scroll down to "Account"
4. Tap "Delete Account"
5. Confirm deletion

Option 2: Revoke Gmail Access

1. Visit Google Account Permissions
2. Find "Binemail" in the list
3. Click "Remove Access"

Option 3: Email Us

Send an email to support@binemail.app with the subject "Delete My Account" from your registered Gmail address.

Binemail collects:

• Email Content: To organize and categorize your emails
• Email Metadata: Senders, subjects, dates for analytics
• Account Info: Your Gmail address and name
• Device Info: iOS version, app version (for bug fixes)
• Usage Data: Which features you use (to improve the app)

See our Privacy Policy for complete details.

Binemail Premium includes:

• ✨ Advanced Email Analytics (sender breakdown, time patterns)
• 📈 Detailed Storage Tracking (file size analysis, attachment insights)
• ⚡ Bulk Email Operations (delete, archive, label multiple emails at once)
• 🤖 Advanced Auto-Clean Rules (custom filters and automation)
• 🔄 Priority Sync (faster email synchronization)
• 💬 Priority Support (faster response times)

Free tier includes basic email organization, smart folders, and manual deletion.

• Free Tier: Syncs every time you open the app
• Premium: Automatic background sync every 30 minutes

You can manually sync at any time by pulling down to refresh.

Currently, Binemail supports Gmail accounts only. We're working on adding support for other email providers in future updates.

Want to see Yahoo or Outlook support? Email us at support@binemail.app to vote for this feature!

Try these steps:

1. Sign out and sign back in: Settings → Account → Sign Out → Sign In again
2. Check Google permissions:
   • Go to Google Account Permissions
   • Make sure Binemail has access
   • If not, remove and re-grant access
3. Check internet connection: Make sure you have a stable connection
4. Update the app: Make sure you're using the latest version
5. Restart the app: Close completely and reopen

Still having issues? Email us at support@binemail.app with:

• Your iOS version
• Binemail app version (found in Settings → About)
• Screenshot of the error (if possible)

We appreciate bug reports! Please email support@binemail.app with:

• Device: iPhone model (e.g., iPhone 14 Pro)
• iOS Version: Settings → General → About
• App Version: Settings → About in Binemail
• Steps to Reproduce: How can we recreate the bug?
• Expected vs. Actual: What should happen vs. what actually happens?
• Screenshots/Video: If possible, attach screenshots or screen recording

We'll investigate and get back to you within 48 hours!

Absolutely! We love hearing from users. Email support@binemail.app with:

• Feature description
• Why it would be useful
• How you'd use it

We review all feature requests and prioritize based on user demand!

No! Binemail uses OAuth 2.0 authentication, which means:

• ❌ We NEVER see or store your Gmail password
• ✅ You authenticate directly with Google
• ✅ Google gives us a temporary access token
• ✅ You can revoke access anytime from Google settings

Your password stays safely with Google.

Binemail supports:

• ✅ iOS 15.0 or later
• ✅ iPhone (all models from iPhone 7 and up)
• ✅ iPad (optimized for iPad Pro, iPad Air, iPad mini)

Not available on Android yet, but it's on our roadmap!

Subscriptions are managed through the App Store:

1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find "Binemail Premium"
5. Tap "Cancel Subscription"

You'll continue to have Premium access until the end of your billing period.

Refunds are handled by Apple. To request a refund:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Binemail purchase
4. Select "Request a refund"
5. Choose a reason and submit

Apple typically responds within 48 hours.